Maintenance Requests
In an Emergency – Call 911
In the case of fire, medical emergency or a violent situation, please call 911. (Please ensure you call the toll-free maintenance repair number as well at 1-877-384-1423)
General Maintenance Issues
A maintenance request should be called in when maintenance or a repair is required in your home. For example: a request would deal with leaky pipes, re-hanging closet doors, M’akola appliance repairs, or any issues in common areas.
Request for repairs are only made through the toll-free maintenance repair number at 1-877-384-1423. All maintenance requests are logged and allocated through our central system, please don’t contact the Caretakers directly.
General Maintenance Procedure:
- It is the responsibility of the tenants to advise the office immediately of any and all repairs that are required.
- Staff will determine whether your maintenance request is a general maintenance item or an emergency. (General maintenance will be resolved within a reasonable timeframe).
- We will request permission to enter your home.
- A work order is created and placed on a list according to priority.
- We will then dispatch a caretaker to your home to investigate the concern.
- We then attempt to have any repairs done in a timely manner.
